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FAQ's

Sign Up Questions

How do I get a TollFreeConferenceCall™ account?
Can I create more TollFreeConferenceCall accounts under one user?

Cost Questions

What are the costs involved in a TollFreeConferenceCall™?
How will I be billed?
What is a job cost code?

Feature Questions

What is a Call Detail Report?
How many callers can be in a single toll-free conference call?
Can international participants participate?
Is there a limit on the length of a TollFreeConferenceCall™?
Is there a limit on how many conference calls I can make?
Can I record my conference calls?
How do I access my recorded conference calls?
Can I manage my account online?
What are Preferences?
What is Conference View?
What is Active Speaker?
What is Q&A queue and how does it work?
Can I broadcast recorded audio files on my live conference calls?
What type of files may I broadcast on my live conference calls?
Do I need to download a program to broadcast my recorded audio files?
Can I broadcast videos?
How do I upload audio files to be played by the broadcasting tool?
Will I be able to view participants on my screen if I use the Broadcast tool?
Is there a limit to the length of a broadcasted file?

What is the audio key and how does it work?
How does breakout conferencing work?
Is breakout conferencing available with web controls?
How do I use the breakout conferencing features?

Setup Questions

How do I setup a TollFreeConferenceCall™?
How do I start a conference call via the web?
Can I manage my conference calls using a regular telephone?
Can I set conference preferences during my live conference calls?

Technical Questions

Is this a VoIP service or an Internet service using my computer?
I'm having problems connecting to the web interface?
I'm having problems creating an account?

Privacy Questions
Are you going to sell my email information?

How do I get a TollFreeConferenceCall™ account?

Click Sign Up on the home page and fill out the registration form. You will need a valid credit card. Upon submission the system will provide you with a dedicated toll-free dial-in number, access code and instructions on how to use the service. A confirmation will also be emailed to you.



Can I create more TollFreeConferenceCall accounts under one user?

Yes, you can add more accounts as well as additional users. To do so, login to your account and select the service you would like to add found on the right hand side of your control panel or My Account tab. Click Add Account and fill out the required fields to create additional accounts.

What are the costs involved in a TollFreeConferenceCall™?

6 cents per minute per person.



How will I be billed?

At the end of each conference call, our system will create a Call Detail Report (CDR) that lists all the conference call participants and the total minutes used during the conference call. The CDR will be emailed to you and your credit card will be billed automatically.



What is a job cost code?


A job cost code is a numeric code used to identify a billing group.



What is a Call Detail Report?

A Call Detail Report is an emailed and online report which lists total participants, minutes and charges for your conference call. Call Detail Reports are also stored in your account found under Statements.



How many callers can be in a single toll-free conference call?

1,000 caller maximum in each conference call with no required minimum number.



Can international participants participate?

Yes, a U.S. based toll dial-in number is provided for international participants upon account activation. International participants pay their regular long distance charges and the account holder pays 6 cents for each international participant.


Is there a limit on the length of a TollFreeConferenceCall™?

6 hours per conference call, there is no limit on how many hours you wish to conference each month.



Is there a limit on how many conference calls I can make?

No, you may make an unlimited number of toll-free conference calls and have an unlimited number of accounts.



Can I record my conference calls?

Yes. You can record your conference calls, play them back, and download them from your online account. Recording, playback and download instructions are provided upon account activation.



How do I access my recorded conference calls?

Login to your account with your email and password. The recording files are available under the Conference Statements & Recording tab.



Can I manage my account online?

Yes, click Login on the top right corner and log into your account using your email address and password. Once in your account you may view account information and instructions. You may also host a conference call, view Call Detail Reports and download your recorded conference calls.



What are Preferences?

Preferences allow you to set your conference features like entry and exit tones to be on or off when a participant joins the conference call. It allows you to disconnect callers if the host is not present and the caller count feature can be turned on or off. Conference Preferences are accessible upon registration.



What is Conference View?

Conference View is the dashboard for managing your live conference calls. The dashboard allows the host to view all joining participants, as well as record, mute, hold, lock conference, identify participants and drop participants.



What is Active Speaker?

The Active Speaker box is found on the bottom left of your Conference View dashboard. Active Speaker notifies you as the host when an individual is speaking.



What is Q&A queue and how does it work?

The Q&A queue on your Conference View dashboard is used to notify you as the host that a participant has a question when they are in the Q&A mode. The Q&A queue allows you to engage the individual so that they may ask a question.



What type of files may I broadcast on my live conference calls?

You may broadcast any previously recorded conference calls, .WAV or MP3 files.


Do I need to download a program to broadcast my recorded audio files?

No, the broadcasting tool is embedded in your account under the Conference View page.



Can I broadcast videos?

No, this service currently supports the broadcasting of audio files only.



How do I upload audio files to be played by the broadcasting tool?

Login to your account and go to the Conference View page. From there click on the Broadcaster icon found on the right hand side of the page. A window will display from which you can upload files to by clicking on the Upload Files icon found to the right side of the In-Conference Broadcast Tool.



Will I be able to view participants on my computer screen if I use the In-Conference Broadcast tool?

Yes, expand or minimize the window at anytime and broadcasting will continue. You also have the option to stop, resume and pause broadcasting at anytime.


Is there a limit to the length of a broadcasted file?

There is no limit to how long a broadcasting file can be played on your live conference call. However, the maximum length is 6 hours.


How do I setup a TollFreeConferenceCall™? Notify your participants of the date and time for your conference call, provide them with the toll-free dial-in number and participant access code. At the specified time, have your participants dial the toll-free number and then enter the participant access code followed by the # key.



How do I start a conference call via the web?

Login to your account and go to the Control Panel tab. From that page, select Start Conference found on the top left of the page. The next page will display the Conference View page from which you can manage your live conference call.



Can I manage my conference calls using a regular telephone? Yes, this service allows you to manage your conference calls from your account interface and your regular telephone using the touch tone commands.


Can I set conference preferences during my live conference calls?

No, conference preferences may not be set during your live conference calls. Please login before your conference calls begin, set your preferred preferences under the Conference Preferences tab and click Save.

What is the audio key and how does it work?

The audio key function allows callers to merge their console and call-in fields that display on the Conference View page.  To merge the two fields to show as one, callers simply press the # key followed by the 4 digit code and the # key again.  The audio key is located in the bottom left corner of the Conference View page.

How does breakout conferencing work?

Breakout conferencing allows conference hosts to place callers into four sub-conferencing rooms to which callers may connect to from the main conference room. Refer to the Support page (Touch Tone Commands) for instructions.

Is breakout conferencing available with web controls?

At this time, breakout conferencing is available via touch tone controls only. Breakout conferencing touch tone controls are listed under the Support/Touch Tone Commands tab.



How do I use the breakout conferencing features?

Anytime during a live conference call, hosts may distribute callers into 4 separate conferencing rooms. For conferencing room 1 have callers press #1, for conferencing room 2, press #2, for conferencing room 3, press #3 and for conferencing room 4, press #4. To return to the main conference room, have callers press ##. For more details and instructions, please refer to the Support/Touch Tone Commands page.



Is this a VoIP service or an Internet service using my computer?

No, this is a Public Switched Telephone Network (PSTN) conferencing service that utilizes your regular telephone. A web interface is available to the host for monitoring



I'm having problems connecting to the web interface?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:

  • host: ow-gwskha01.freeconferencecall.com tcp port:5142



I'm having problems creating an account?

This may be due to your firewall. Please contact your network administrator and allow firewall access to the following IP, port and web address:

  • host: ow-gwskha01.freeconferencecall.com tcp port:5142



Are you going to sell my email information?

No. We will send you an occasional email with information about the web site, the services being offered and changes that are made to the network. (For additional information. Please review our Privacy Policy at bottom of this page).

Privacy Policy: We take reasonable steps to insure that these statements are followed within our company. Information related to any subscription, registration or request with the TollFreeConferenceCall.com service and/or the website are kept confidential and private. This information is not distributed or made available to others without the subscriber's prior permission. TollFreeConferenceCall.com is committed to ensuring the security of your information.

 

 

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